Shipping Policy

We ship orders within 2–5 business days of purchase (excluding weekends and holidays). During high-demand launches or sales, processing may take slightly longer.

Shipping Rates

Rates are calculated at checkout based on your delivery address and product weight. We occasionally offer free shipping promotions, which will be clearly noted at checkout.

Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear after shipment.

Delivery Issues

We are not responsible for delays caused by carriers, incorrect addresses entered at checkout, or packages marked as delivered. If a package is lost or damaged in transit, please contact the carrier directly and reach out to us at hello@thejayneelleshop.com for support.

International Orders

International shipping times vary based on destination and customs processing. Buyers are responsible for any customs duties or taxes applied by their country.

Every order is handled with care, reflecting our values of intentionality, healing, and advocacy. Thank you for supporting a growing, wellness-focused small business.